Return and Refund Policy

Draft for legal review, 2026-11-08.

1. Principle. Our products are mainly reagents, consumables and instruments, many of them ordered from the manufacturer for each customer. Products without a defect cannot be returned, except with Danyel Biotech's prior written approval.

2. When you get a replacement or credit:

• The product arrived damaged or broken.

• A different product was supplied, or items are missing.

• There is a quality defect that the manufacturer acknowledges.

3. Notice deadlines (in writing, with order number and photos):

• Visible damage, shortage or wrong item: within 2 business days of receipt. If the shipment arrived damaged, also note this on the delivery note.

• Cold-chain or frozen items: on the day of receipt.

• Quality defect in reagents or consumables: within 30 days of delivery and before expiry.

• Instrument faults: under the manufacturer's warranty terms.

If no notice is given in time, the product is deemed accepted as delivered intact and complete.

4. Non-returnable unless defective: cold-chain or frozen items, opened or used items, special-order or custom items, hazardous materials, and items whose original packaging is damaged.

5. Approved non-defect returns: only with written approval, unopened and in the original packaging, and subject to the manufacturer's conditions. A handling fee of 20% of the product price is deducted, and return shipping is at the customer's expense.

6. Resolution. After inspection (sometimes together with the manufacturer), we replace or repair the product, or issue a credit. Credit is given to the original payment method or to the customer's account.

Contact: danyel@danyel.co.il | +972-8-9366066 | Sun–Thu, 09:00–16:00